Refund policy

Last updated: November 5, 2026

We want you to be happy with what you buy from Softdiscover. If a product does not work for you, you can ask for your money back within 14 days of your payment.

When you can get a refund

• You ask within 14 days of the payment, for a new purchase or a renewal.
• The product does not work as described on its page, and our support team could not fix the problem. Please contact us first: most issues are solved quickly.

When a refund is not given

• More than 14 days have passed since the payment.
• The problem comes from another plugin, a theme or your hosting, and the product works as described.
• You bought the wrong plan by mistake: write to us instead and we will move you to the right plan.

Where the law of your country gives you a right to a refund, that right always applies.

How to ask

Email [email protected] with your order number and a short description of the problem.

What happens after a refund

The money goes back to the payment method you used. Your licence key is turned off, so the product stops receiving updates and support, and you must stop using it on your websites.